Help Center - PetScreening

Frequently Asked Questions

What happens after an applicant submits a profile application?

We will review each Pet Profile and No Pet / Animal profile application and help validate the documentation provided on Assistance Animal accommodation requests. After validation of Pet Profiles and Assistance Animal accommodation requests, the resident’s housing provider will receive a complete profile for each pet/animal that includes name, breed, age, pictures, vaccines, behavioral information, and Assistance Animal documentation (when applicable). Each household Pet Profile will also include a FIDO Score™. After a No Pet / Animal profile is submitted, the housing provider will receive a copy of the profile that includes the resident’s attestation that he or she does not have a pet or animal.

Can PetScreening be integrated into an existing rental application process?

Yes! PetScreening was designed with Property Managers in mind and can integrate easily into existing rental application processes.

How can PetScreening generate revenue opportunities for my firm?

During the pet screening process, several factors are collected from the Pet Owner and compiled into a detailed Pet Profile. These factors help determine a FIDO Score™.
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Our patent-pending and proprietary FIDO Score™ system helps you understand the possible risk factors for each pet and pet owner. How you interpret this data could revolutionize your firm's pet policy by generating additional revenue.

If you're interested in seeing the impact a variable-based pricing approach for all household pets could have on your firm, try running the numbers on our Revenue Estimator Worksheet.

Can Pet Profiles be shared with on-site staff and maintenance teams?

Yes. It may be helpful to share Pet Profiles with on-site personnel prior to property inspections or maintenance tasks at a pet-occupied property.

To share a Pet Profile:

Login to your PetScreening account.
Locate the Pet Profile of the pet you want to share.
Click ‘Share Profile’ at the top right of the profile.
You then have the option to share the Pet Profile by copying the URL or sending an email.

How do you validate assistance animal accommodation requests?

When a Requester (animal owner) submits a reasonable accommodation request for housing, the request goes through a comprehensive legal review process that adheres to HUD and FHAct guidelines, and PetScreening's assistance animal review team provides housing providers their determination when the review is complete.

During the review process, our Assistance Animal Review Team contacts the support animal owner’s (Requester) third-party health care provider to validate the document’s authenticity. Our Assistance Animal Review Team never inquires about the specific nature of a disability.

How does a housing provider register and get started with PetScreening™?

Register your company for free HERE.
After registering, login and go to Settings —> Landing Page where you will create your custom referral URL and set up your pet policy landing page for ALL your applicants and residents. This includes applicants and residents with No Pets, Household Pets, and Assistance Animals.
Provide your customized referral URL to ALL new applicants or renewing residents. They will select the appropriate option that suits their specific No Pet, Pet, or Assistance Animal status.

How long does the screening process take after the application is submitted?

A household pet profile and no pet/animal profile have an instantaneous turnaround time. The review time for Assistance Animal accommodation requests is usually 2-3 business days. If the review time takes longer, this likely means our team is waiting for validation from the third-party verifier, or more information is needed from the animal owner.

How much does this cost?

There is no charge ($0) to Property Managers/Landlords/Housing Providers.

The cost for Pet Owners is as low as $25 per pet profile annually when paying by ACH. In return, the Pet/Animal Owner receives a product he/she can use in other ways with his/her pet.

There is no charge ($0) for an Assistance Animal Accommodation Request or to create a No Pet / Animal profile.

Do you provide printable copies of Profiles?

We provide Pet Profiles in digital format only. After all, less paper means more trees for the dogs! Keep in mind that Pet Profiles are easy to access from your PetScreening.com account, and each profile has a unique URL that never changes, even when information in the profile is updated.

Is it possible to document pet-related damages or incidents in PetScreening™?

Yes. The Reporting feature in your PetScreening account is a helpful tool that gives you the ability to easily track and report pet bite incidents and property damage when they occur.

Login to your PetScreening account.
Locate the Pet Profile of the pet you want to report.
Click Add Issue.
Select a Category and enter a Description.
Save when done.

Can a Pet Owner create a Pet Profile without using a Property Manager’s unique PetScreening URL?

Yes. If your client creates a Pet Profile outside of your unique URL, you can locate the Pet Profile by using the Global Pet Profile Search.

Login to your PetScreening account.
Click on Pet Profiles.
Click Global Pet Profiles.
Enter your client’s last name and pet’s name.
Click Search.
Click Request Access next to the Pet Profile you want to view.

Your request is sent directly to your client who can then grant access to view the Pet Profile.

What qualifies as documentation for an Assistance Animal? Are you allowed to ask for this information?

We follow the Fair Housing Act (FHAct) guidelines regarding reasonable housing accommodation requests for assistance animals. Reliable and credible documentation that meet the test of reasonableness may be requested for support animals. Third-party documentation such as, but not limited to, a letter from a medical doctor, social worker, or mental health professional are acceptable sources of documentation. For more information, click here for a list of HUD, ADA and FHAct resources.

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