Help Center - PetScreening

Frequently Asked Questions

Property Managers

Can PetScreening be integrated into an existing rental application process?

Yes! PetScreening was designed with Property Managers in mind and can integrate easily into existing rental application processes.

How can PetScreening generate revenue opportunities for my firm?

During the pet screening process, several factors are collected from the Pet Owner and compiled into a detailed Pet Profile. These factors help determine a FIDO Score™.
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Our patent-pending and proprietary FIDO Score™ system helps you understand the possible risk factors for each pet and pet owner. How you interpret this data could revolutionize your firm's pet policy by generating additional revenue.

If you're interested in seeing the impact a variable-based pricing approach for all household pets could have on your firm, try running the numbers on our Revenue Estimator Worksheet.

Can Pet Profiles be shared with on-site staff and maintenance teams?

Yes. It may be helpful to share Pet Profiles with on-site personnel prior to property inspections or maintenance tasks at a pet-occupied property.

To share a Pet Profile:

Login to your PetScreening account.
Locate the Pet Profile of the pet you want to share.
Click ‘Share Profile’ at the top right of the profile.
You then have the option to share the Pet Profile by copying the URL or sending an email.

How do you validate assistance animal accommodation requests?

When a Requester (animal owner) submits a reasonable accommodation request for housing, the request goes through a comprehensive legal review process that adheres to HUD and FHAct guidelines, and PetScreening's assistance animal review team provides housing providers their determination when the review is complete.

During the review process, our Assistance Animal Review Team contacts the support animal owner’s (Requester) third-party health care provider to validate the document’s authenticity. Our Assistance Animal Review Team never inquires about the specific nature of a disability.

How does a housing provider register and get started with PetScreening™?

Register your company for free HERE.
After registering, login and go to Settings —> Landing Page where you will create your custom referral URL and set up your pet policy landing page for ALL your applicants and residents. This includes applicants and residents with No Pets, Household Pets, and Assistance Animals.
Provide your customized referral URL to ALL new applicants or renewing residents. They will select the appropriate option that suits their specific No Pet, Pet, or Assistance Animal status.

Residents & Pet Owners

How do I start a PetScreening profile?

To get started, visit your housing provider's PetScreening webpage. Then, select your profile type, create an account, and complete your profile. When creating the account, please use the email address associated with your housing provider’s rental application. Upon activation, profiles are shared automatically with your housing provider.

How do you validate accommodation requests?

When a Requester (animal owner) submits a reasonable accommodation request for housing, the request goes through a comprehensive legal review process that adheres to HUD and FHAct guidelines. During the review process, our Assistance Animal Review Team contacts the support animal owner’s (Requester) third-party health care provider to validate the document’s authenticity and never inquires about the specific nature of a disability. (The FHAct provides that reliable and credible documentation that meets the test of reasonableness may be requested. Documentation must affirm that the animal owner has a disability and a unique disability-related need for each specific animal where an accommodation is requested. A letter from a medical doctor, social worker, or mental health professional is an acceptable source of documentation.) Learn More

Can I get a refund?

No refunds are offered once the household pet profile has been submitted. PetScreening is a screening tool that is part of the overall rental application process. PetScreening profiles are fully transferable to property managers & pet service providers, regardless of whether they use PetScreening or not.

How long does it take to process my profile?

Household pet and no-pet profiles are typically processed right away. Assistance animal accommodation requests may take additional time, as they require a more detailed review. If there’s a delay, it usually means our team is waiting on verification from a third-party healthcare provider or needs more information from the animal owner. Once your profile is complete, we recommend following up directly with your property management team, as they make the final decision regarding pet approval.

Can I edit my profile after it's submitted?

Household pet profiles and no pet/animal profiles can be updated while in Draft or Active status at any time within your PetScreening account by selecting the profile, clicking Edit, and clicking the pencil icon next to the section of the profile that you want to update. Changes cannot be made to an assistance animal profile during the review process unless additional information is requested by our Legal Review Team. Changes can be made once the profile is returned to you.

How do I renew my profile?

All profiles expire after one year from the activation date. To renew a profile, click the “Renew Now” button at the top right of the profile. Follow the prompts to update applicable information, including contact info, vaccination details, assistance animal documentation, and microchip details. Complete the affirmation questionnaire and proceed to payment (household pet profiles only) or submit your profile (assistance animal profiles and no pet/animal profiles). For more information, see our Renewal Terms. There is no charge to renew assistance animal profiles or no pet/animal profiles.

Get Help with PetScreening

Frequently Asked Questions

Property Managers

Residents & Pet Owners

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